Anonymous
map-marker Salem, Ohio

Not getting my magazinesfor the Birds And Bloom Extra

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When I moved, I missed my magazines due to the post office not forwarding my mail, as per my request. I had notified both the Birds and Bloom and the Extra of my new address well in advance. I'm happy that the missing issues are being replaced.
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User's recommendation: Excellent customer care for two extremely beautiful and informative magazines.

Darryl S Biz

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Verified Buyer
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Verified Reviewer

BEWARE OF DECEITFUL BILLING!

Birds And Blooms - BEWARE OF DECEITFUL BILLING!
Birds And Blooms - BEWARE OF DECEITFUL BILLING! - Image 2
BEWARE OF DECEITFUL BILLING! Today I get ANOTHER BILL (one a month it seems) for a magazine I like, still have a year's current subscription, but will NEVER renew because of their billing practices.
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Pros:
  • Wonderful photos
Cons:
  • Outrageous billing practices
  • Worthless customer service

Preferred solution: Apology

User's recommendation: know your expiration date, they will bill you to death

Glen H Vws

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Verified Reviewer
| map-marker Walla Walla, Washington

Cancel subscription

The credit card you used to renew my subscription was no longer valid. I don't want to renew. Please cancel
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Kaeleb Ldx
map-marker Mobile, Alabama

Multiple billings when not due for another year!

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Received 2 of the exact same renewal offers on the same day although Im paid up for another year! Waste of paper, postage and very confusing!
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User's recommendation: Love the magazine, hate all the renewals I receive constantly even though it’s MONTHS before the current subscription expires! Please stop with all the confusion and waste!

Resolved
Betsy M Oau
map-marker Greenville, Michigan

Resolved: Was ripped off

Updated by user Feb 28, 2024

Company fixed the issue and I have been provided with apology. The person who answer the phone was rude and did not t let me talk at all . Had no answer for my question and when I called her out on this all she could do was get rude and didn’t care about me

Original review Feb 20, 2024
I was billed 2 times but then I get I have one issue left if I dont renew my subscription.i have proof that they cashed my check and the dates they were cashed .
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User's recommendation: Don’t do it !

Anonymous
map-marker Latrobe, Pennsylvania

I ordered in December and was charged for 3 different orders for my 3 sisters and they still have not received on issue.

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I ordered Birds and Blooms for Christmas gifts for my 3 sisters and they have not received them. Can you please tell me why? I paid for them in December.
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Debra O Tmu

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Verified Reviewer

The reps are totaaly confused andspeak with an accent cannot understand all that they say,annoying experience.If I didnt love the magazine I would cancel

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Dont have receipt Ive been a customer for many years and they cant even keep that straight pathetic!Its a *** pllace to try and commu icate with .It shouldnt take over 10 min and It took almost30 m in .first one hung up. Bad ex perience.Things are crazy enough in this country we dont need more agravation
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Pros:
  • Great bird magizine
Cons:
  • Bad customer reps

Preferred solution: I would like to get someone who speaks english

User's recommendation: Hopefully you can understand the reps and theirlimited knowledge

Betsy M Oau
map-marker Greenville, Michigan

To question a subscription

Have been billed 2times and they keep sending me renewal notices .once in nov and once in Jan .sent money in both times but they havent done anything to my account.i have cancelled checks for proof of payment
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User's recommendation: Don’t do it

Daniel T Xtb

Problems processing order on line

Entered card info but had to place order button several times before card info disappeared . Now have to wait 24 hs to see if oder was successful and no confirmation give
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Preferred solution: Apology

User's recommendation: Don't give card info on chat and don't push order button but once

Audrey C Srz

Missing hummingbird for contest!!!

Can not locate the Humming Bird in February/March Issue 2024. Please send the location to Audrey Case . Both my husband and I have looked thru the book several times, could it possibly not been put in this issue. Thank You in advance for your anticipated response.
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Preferred solution: where is the Hummingbird for Feb./ March Issue

1 comment
Guest

I can’t find it either!!!

Kathy L Fbx

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Verified Reviewer

Worst Customer Service

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Placed an order for subscription, the zip code was incorrect. Website would not let me change. Sent an email to customer service and got no help. I had to go complete a form that said I moved. About 3 months later I finally got a magazine. I received 3 magazines and never got another one. It was cheap and I guess 3 magazines for $10 is a good price, however the subscription was supposed to be 2 years.
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Loss:
$10
Cons:
  • Worst customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Just forget about this magazine.

Resolved
Stephen G Wqm

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Verified Reviewer

Resolved: I had paid in full for birds and blooms and birds and blooms Xtra and gift subscriptions, but the fact that you outsource your call center to rude out of country call centers is what made me ask for

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Updated by user Nov 06, 2023

I have no use in a company that out sources its employees to a foreign country and does not employ American workers

Original review Nov 05, 2023
Your outsource call center employees were extremely rude . I had been a subscriber for many years.I had a subscription to birds and blooms and birds and blooms Xtra and was giving to gift subscriptions but the call center employees was so rude we asked for our money back. Then to add insult to injury you mailed me checks I could not cash.with only my first name only.This is all a shame because over the years I really enjoyed your magazine. To bad you don't employ American people instead of outsourcing to a foreign country.
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Pros:
  • Great bird magizine
Cons:
  • Rude call center employees

Preferred solution: NA

Anonymous
map-marker Everett, Washington

Not able to cancel the subscription

You will be charged forever. They say they cancel the subscription, but keep charging on my credit card.
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Anonymous
map-marker Amana, Iowa

Gift subscription

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I will see if this issue has been resolved when she receives the magazine. I would appreciate knowing what my account number is . Is it the same for Birds and Blooms and Extra.
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Nevin Vrs

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Verified Reviewer

Beautiful pictures

Magazined is hard to read since my stroke in September 2023. I no longer have interest in reading let alone being able to read the magazine.
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Preferred solution: Full refund

Ellanora Lfu

I sent a check on 10/27/2023 for $50.00 and the...

I sent a check on 10/27/2023 for $50.00 and the number of my check is 7074 and no person has received the magazine and this includes my husband and myself and I got a bill on the e-mail for new subscription and I would like to have some information on this issue. Thanks Doris
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